Thank you for helping us improve the SynControl mobile application. We value your feedback and are committed to resolving any issues you encounter.
To help us assist you more effectively, please include your app version when reporting issues. This information helps our support team identify and resolve problems more quickly.
How to Report Issues
Method 1: In-App Feedback
The easiest way to report issues is through the built-in feedback feature:
Access the menu: Tap the menu icon in the bottom-right corner of the app
Select feedback type: Choose the appropriate category for your issue
- Provide your information:
- Enter your name (optional but helpful for follow-up)
- Add a detailed description of the issue
- Submit your feedback:
- “Submit feedback”: Sends directly via your email client
- “Share feedback”: Allows sharing through other channels (chat apps, etc.)
Method 2: Direct Email Support
You can also contact our support team directly:
- Email: support@syncontrol.com
- Include your app version: Please capture a screenshot showing the version number from the bottom of the sidebar
- Attach supporting materials: Include relevant screenshots or screen recordings that demonstrate the issue
Tips for Effective Issue Reporting
To help us resolve your issue more quickly, please consider including:
- Clear description: Explain what you were trying to do and what happened instead
- Steps to reproduce: If possible, describe the exact steps that led to the issue
- Visual evidence: Screenshots or screen recordings are extremely helpful
- App version: Always include this information as shown in the sidebar
- Device information: Note your device model and operating system version if relevant
We appreciate your patience and will do our best to address your concerns promptly.