Platform Overview

Found in: Introduction > Platform Overview

SynControl is a complete operational platform designed to help you manage inspections, technicians, suppliers, workflow activities, and quality data in one unified environment.

You can use the platform to coordinate field inspections, track supplier and factory performance, maintain technical folders, manage booking schedules, calculate technician payments, and review analytics across all operations.

Every module works together so that your inspection process, from planning to reporting and final payment, remains consistent, traceable, and fully connected.

What SynControl Is?

SynControl is a cloud-based quality and inspection management system that centralizes everything related to field inspections, supplier performance, technical compliance, and technician activity.

You can use it as a single platform where bookings, technical documentation, inspection results, analytics, and payments all come together. Instead of managing information through scattered spreadsheets, emails, or isolated systems, SynControl gives you a structured environment designed specifically for inspection workflows.

The platform functions as both an operational tool and a decision-support system, helping you maintain control over inspections, quality standards, and supplier accountability.

Who Uses SynControl

Different teams across an organization use SynControl for different purposes:

1. Quality and Compliance Managers

They use the platform to monitor inspection results, track defect trends, analyze supplier performance, and ensure that quality standards are met across factories and supply chains.

2. Coordinators and Planners

They use it to create, assign, and organize inspection bookings, manage technician schedules, and ensure each job is properly documented.

3. Field Technicians

Technicians rely on SynControl to view their schedules, open inspection instructions, submit reports, upload photos, and record travel or fixed expenses.

4. Finance/Accounts Teams

They use the Money module to calculate technician payments, verify receipts, and confirm monthly payment completion.

5. Suppliers and Factories

Supplier-side users access technical folders, respond to quality issues, review inspection results, and submit missing documentation.

6. Clients

Some organizations give clients access so they can view their own inspection results, performance dashboards, and technical records.

Everyone interacts with the system in a different way, but all actions contribute to a shared, connected workflow.

What Problems SynControl Solves

Organizations that carry out inspections often face several challenges. SynControl is designed specifically to solve these issues.

1. Disconnected inspection data

Without a centralized system, inspection data ends up in emails, PDFs, spreadsheets, WhatsApp messages, and technician notebooks. SynControl gathers all inspection details,including photos, defects, technical documents, results, and expenses,into a single structured place.

2. Inefficient planning and scheduling

Coordinators previously managed schedules with manual calendars or messaging tools. SynControl gives you proper planning tools so you can assign technicians, track workloads, view schedules, and avoid double-bookings.

3. No visibility into supplier/factory performance

Organizations struggle to monitor long-term supplier behavior. SynControl automatically generates performance analytics so you can see defect rates, pass/fail trends, and quality weaknesses across suppliers and factories.

4. Difficulty managing technical documentation

Technical folders, product specifications, and compliance documents often become outdated or lost. SynControl keeps technical folders organized, linked to suppliers, and flagged when approaching expiration.

5. Complex technician payment tracking

Technicians may submit receipts through chat apps or email, leading to mismatched records. SynControl calculates man-days, stores receipts, tracks expenses, and lets finance teams validate payments in one place.

6. No structured workflow visibility

Teams often lose track of deadlines, open issues, or expiring documents. SynControl includes dashboards and workflow summaries so you can see what needs attention immediately.

By solving these operational problems, SynControl helps teams maintain clarity, reduce errors, and streamline communication across the entire inspection lifecycle.

Using the Platform (Detailed Overview)

1. Planning: Managing All Inspection Work

The Planning module is where you control all inspection activities. You can create bookings, assign technicians, and manage schedules from one place. Whenever a new inspection is needed, you start by opening the Planning section.

You can create a booking by selecting the client, supplier, factory, inspection date, and inspection type. You can then assign the technician who will perform the job. After saving, the booking appears in the planning list or calendar view.

You can also use this module to:

  • Review all upcoming and past inspections

  • Change assigned technicians when needed

  • Track inspection statuses (Planned, Confirmed, Completed, Cancelled)

  • Open booking details to review instructions or technical folder requirements

This is the operational heart of SynControl, because every inspection you perform starts here.

2. Contacts: Central Database for Suppliers, Factories, Clients & Technical Folders

The Contacts module contains all the entities your inspections are linked to. You can store every supplier, factory, client, and related technical information here.

In the Supplier List, you can view supplier locations, contacts, assigned clients, and linked factories. You can open a supplier to see detailed information, update contacts, or attach technical folders.

The Factory List works similarly, allowing you to view each factory’s geographic information, product scope, and inspection history.

Technical Folders are stored here as well. You can upload documents, expiry dates, product references, and compliance requirements. These folders are used by technicians during inspections to ensure they follow the correct specifications.

Everything you inspect is connected back to something in Contacts, suppliers, factories, clients, or product folders, so this module serves as your master database.

3. Users: Managing Technicians and Access Roles

The Users module lets you manage all user accounts in SynControl, including technicians and client/internal users. You can create new users, update their roles, assign them to access groups, and control what modules they can see.

Technicians have their own dedicated tools in this module. You can view their schedules, the jobs they have completed, and the jobs assigned to them in the future. You can also review their performance, skill matrix, and uploaded inspection results.

Technicians themselves use this module to:

  • See their upcoming inspection schedule

  • Open booking instructions

  • Upload inspection photos

  • Submit defect findings

  • Upload receipts for expenses

This module keeps your entire workforce organized and connected to the jobs they perform.

4. Money: Calculating Technician Payments

Under the Money module, you can handle all technician payment calculations. Every inspection a technician completes appears here automatically based on the bookings created under Planning.

You can choose a month and a technician, and the system displays:

  • Man-days worked

  • Fixed expenses (e.g., meals, fees)

  • Travel expenses

  • Total amount payable

  • Uploaded receipts for verification

  • Comments

  • Payment status (Sent / Received)

You can enter or adjust expenses, check receipts, and record payment reference numbers. Once everything is verified, you mark the payment as completed.

This section ensures technicians are paid correctly and financial records remain accurate.

5. Data: Storage for All Inspection Reports and Records

Everything generated during the inspection process is stored in the Data module. You can browse:

  • Inspection reports

  • Uploaded photos

  • Defect findings

  • 8D Issues

  • Technical folders

  • Historical data for audits

Whenever a technician uploads information from the field, it appears here. You can open an inspection report to check findings, photos, comments, and product-specific checks. You can also search past inspections by client, supplier, factory, or technician.

This module gives you complete visibility into what is happening on the field.

6. Performance: Analytics, KPIs & Dashboards

The Performance module is where you can see how your operations are performing. SynControl automatically turns inspection data into charts, graphs, and KPIs.

You can explore:

  • Technician workload trends

  • Supplier and factory quality performance

  • Defect distribution

  • Monthly quality results

  • Pass/Fail statistics

  • Legacy analysis graphs

  • Dashboards for workflow activity, deadlines, and expiring folders

You can adjust date ranges, filter by supplier or technician, and use table views to see detailed numbers behind each chart.

If you need historical analysis, the Legacy Graphs section provides more granular views such as defects per technician or monthly first-pass yield.

The Performance module helps you identify areas that need improvement and track long-term quality trends.

7. Settings: Platform Configuration and Customization

In Settings, you can customize the entire platform. You can create or modify:

  • Access groups

  • Roles and permissions

  • Email notification preferences

  • Templates

  • Dashboard configurations

  • System-level behavior

You can also update company information, manage subscription features, and configure default behaviors that apply across the platform.